Service Desk Analyst Opportunity at HCLTech – Multiple Locations
HCLTech, a leading global technology company, invites talented professionals to join our dynamic team as Service Desk Analyst Job in Lucknow, Nagpur, or Madurai. This is your chance to contribute to one of the world’s fastest-growing tech organizations, where you’ll help power digital transformation for top brands worldwide.
Job Description:
Job Title: Service Desk Analyst
Experience Required: 6 months to 3+ years
Locations: Lucknow / Nagpur / Madurai
About HCLTech
At HCLTech, we’re more than just a tech company—we’re innovation partners. With a presence in over 60 countries and a workforce of more than 225,000 idea-driven professionals, we empower enterprises through cutting-edge digital, engineering, and cloud solutions. We call it Ideapreneurship turning ideas into lasting impact for our clients, people, and communities.
This role offers more than a job—it’s an entry into a culture that values learning, growth, and collaboration.
What You’ll Do
As a Service Desk Analyst, you’ll be the first point of contact for IT support, ensuring smooth operations and excellent user experiences. Key responsibilities include:
– Providing first-level technical support via phone, email, and chat
– Logging, tracking, and resolving incidents and service requests
– Troubleshooting hardware, software, and network-related issues
– Escalating complex technical problems to relevant teams
– Assisting with password resets, account access, and basic system configurations
– Documenting solutions in the knowledge base for future reference
– Ensuring SLA compliance and customer satisfaction
Who We’re Looking For
– 6 months to 3+ years of experience in IT support or service desk roles
– Strong knowledge of Windows OS, MS Office, and basic networking
– Familiarity with ITSM tools such as ServiceNow, Remedy, or Zendesk
– Excellent communication skills and customer-centric approach
– Ability to work in shifts and handle multiple tasks efficiently
– ITIL Foundation certification (preferred but not required)
Why Join HCLTech
– Be part of a global technology leader with a strong growth trajectory
– Continuous learning and career development opportunities
– Collaborative and inclusive work culture
– Competitive salary and benefits package
– Exposure to global clients and enterprise-level projects
Ready to Apply
If you’re passionate about technology and customer service, and ready to grow with a forward-thinking organization, we want to hear from you.
📍 Locations: Lucknow | Nagpur | Madurai
🔗 Apply here: Application Link
Join us and help shape the future—one support ticket at a time.